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The New PACE System

In 2024, the NDIA (National Disability Insurance Agency) introduced PACE, a new system for managing NDIS plans. It’s being rolled out gradually:

• New participants are placed on PACE first.

• Existing participants will move to PACE when their plans are renewed.

• If your plan hasn’t moved to PACE yet, it will in the future.

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Changes to Your Choice & Control

The NDIS was designed to give people with disabilities choice and control over their supports. However, under PACE, flexibility has been reduced:

• All Capacity Building Supports are now 'stated' – meaning your funding must be used exactly as listed in your plan.

• You can no longer move funds between different supports.

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Capacity Building Supports – Improved Daily Living

PACE now mainly only includes traditional therapies as stated supports, such as:

• Occupational Therapy

• Speech Therapy

• Psychology

NOTE: Non-traditional therapies need to be specifically requested for by you and if approved they will be included in your plan as a “stated” support.

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Why This Affects BCBM Services

BCBM therapists are not Occupational Therapists, Speech Therapists, or Psychologists.

We provide specialised neuro-affirming therapies (Non-traditional), such as:

• Acceptance and Commitment Therapy (ACT)

• Mindfulness-Based Cognitive Therapy (MBCT)

• Narrative Therapy

• Interoception Awareness Therapy

NOTE: These therapies fall under the NDIS item: 15_056_0128_1_3 – Other Professional.

 

 

What this Means for You

If your plan only lists traditional therapies, you cannot use your funding for BCBM services.

To assess BCBM, Your Capacity Building Supports – Improved Daily Living Budget must include one of the below ‘stated’ supports:

• 'Other Professional'

• 'Other Therapy'

• 'Other Allied Health'

• ‘Bobbi Cook Behaviour Management’

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What Can You Do?

These changes affect both participants (you) and providers (BCBM).

• We will continue advocating for you in reports and letters to the NDIA.

• You must also advocate for yourself during your NDIS check-in calls.

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NDIS Plan Review = NDIS Check-in

The NDIA now calls plan reviews a 'check-in'.

Important Things to Know:

• Participants have reported receiving unexpected calls from the NDIS.

• The NDIS might say it’s 'just a check-in,' but it is actually your plan review.

• If you say everything is fine, needed changes won’t be made.

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How to Prepare for Your Check-in

If you receive an unexpected call from the NDIS for a check-in:

1. Do NOT do it immediately.

2. Ask for a scheduled time.

3. Talk to your providers and prepare.

4. Be clear about what supports you need in your plan.

5. Make sure Your Capacity Building Supports – Improved Daily Living Budget includes: 'Other Professional' or 'Other Therapy' or 'Other Allied Health' or Bobbi Cook Behaviour Management as a “stated” support.

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What Now? – If Your Plan Doesn’t Include 'Other Professional' or 'Other Therapy'

Option 1: Your Plan is Less Than 28 Days Old

• You can request an administrative review to add a therapy provider (If you need extra funding, a different process is required).

• This is called an early plan amendment and allows families to adjust their plan.

• Contact your Support Coordinator or LAC ASAP to request this change.

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• Option 2: Your Plan is More Than 28 Days Old

• You can request a plan variation using the Change of Details or Change of Situation Form.

• Your Support Coordinator or LAC can help choose the right variation type.

• A plan variation allows changes without a full reassessment.

• The NDIS allows variations for: Updating which provider must provide a support or how a support must be provided.

• Download the latest form from the NDIS website.

• Note: If you need extra funding, a different process is required.

We Are Here to Support You

• Attached is a support document outlining BCBM’s therapeutic supports.

• Feel free to share this with your NDIS planner, LAC, or Support Coordinator.

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IMPORTANT:

• BCBM does not decide NDIS outcomes.

• We cannot guarantee the result of any review.

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BCBM is a Registered NDIS Provider

Bobbiann Terease Cook – Trading as Bobbi Cook Behaviour Management (BCBM)

NDIS Registration Details:

• Registration ID: 4-4331-1032

• Supports Provided:

  o 0103 Assist Prod-Pers Care/Safety

  o 0128 Therapeutic Supports

• Registered Until: 16 September 2027

• NDIS Item Code for Invoicing: 15_056_0128_1_3 – 'Assessment, Recommendation, Therapy or Training – Other Professional'

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Peak Body Registration

Bobbiann Cook – Trading as Bobbi Cook Behaviour Management (BCBM)

Australian Counselling Association (ACA) Registration Details:

• Registration no.: 4926

• Level: 4 (Clinical Supervision)

• Registered Until: 31/07/2025

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 IMPORTANT: We do not provide counselling services or behaviour management (Improved Relationships) under NDIS.  We are registered with the Australian Counselling Association (ACA) since there is no specific peak body for "Other Professional Therapists." ​