Meet Our Team

We have a fabulous team of professionals that support our clients and our business.

Let us introduce you to our leadership team, therapists and counsellors, specialists, therapy assistants, and administration team!

Our Leadership Team


Founder & Director

Bobbi Cook

Bobbi is the Founder and Director of Bobbi Cook Behaviour Management (BCBM). She provides leadership of BCBM as well as leading workshops, webinars, and speaking at conferences. Bobbi has 30+ years working in behaviour therapy and is committed to providing services to help families move forward.


Lead Therapist

Kerrin McMaster

I provide counselling/therapy for individuals and families. I also supervise behaviour therapists, counsellors and therapy assistants in the delivery of work tasks and client service.

I am passionate about making a connection with the client. When I see them relax, become open/honest/authentic. When they say “I have never told anyone this before” that’s when I know they have “felt held” and we can do some great work together. No feeling like it, and I’m amazed and grateful every time it occurs.


Qualifications: Graduate Diploma of Counselling and Psychotherapy


Business Manager / Human Resource Management / OH&S

Naomi Wilmott

I manage the business side of BCBM. I ensure employees and the business always remain NIDS compliant and audit ready. I manage the HR of the business, including onboarding, training and supporting new employees. I oversee the Administration Team and manage the day-to-day administration and financial functions of the business. I am also responsible for policies and procedures.


I am passionate bout being a supporting, understanding, and encouraging leader of the admin team. I ensure all admin duties are completed to a high level and in a timely manner. I drive continuous improvement and lead the business in compliance and OH&S. 



  • Accounting Procedures

  • Maintain Financial Records

  • Frontline Management

Our Therapists & Counsellors


Therapist & Counsellor - Youth Specialist

Chantelle Cutler

I am passionate and driven to advocate for, and  support, young people to shine across a range of settings including their homes, schools, peer groups and workplaces. My aim is to meet young people where they are at in their lives and help them achieve success in all that they do and live full and meaningful lives by reducing their levels of distress whether they are related to anxiety, trauma or the everyday stressors of life.



  • Bachelor of Psychological Science

  • Diploma of Counselling

  • Registration with the Australia Counselling Organisation (ACA) – Level 3

  • Registered with City Mission as a FRMP Provider

  • Registered with EACH

  • Registered with Carers Gateway


Therapist and Family Support Worker

Tracey Steiner

I am the Family Support Worker and Therapist based at Phoenix P-12 Community College 2 days per week. I am able to support NDIS funded clients and consult with other therapists as required.


I love supporting people and in the past I have had extensive experience in the area of Deafness / Hearing Loss. I am also passionate about supporting clients navigating the criminal justice system.

Our Specialist Team


Paediatric Dietitian

Kiri Woodington

I am the paediatric dietitian. I see clients of all different ages and assist with their relationship with foods, their health, aversions to food or “fussy eating”, difficulties with foods such as allergies and intolerances or disordered eating patterns


I absolutely love foods and it is my goal to share my passion for food and health with my clients. Sometimes, clients really struggle with food and they find is their fear rather than the love and it is my job to determine what the cause of this relationship is and to help patients find their love for food again.


I absolutely love working with young people, although I enjoy working with adults my passion is with infants, children and youth. When I am not practicing clinically, I also have a passion and a drive for public health and the food security issues that face Australia. I work with communities and organisations to further



  • Masters of Dietetics (Monash University)

  • Graduate Diploma Human Nutrition (Deakin University)

  • Bachelor of Science- Physiology (Honours) (Monash University)

  • SOS Accredited

Our Therapy Assistants

Therapy Assistants provide support to individuals and families in a variety of settings. Support can include encouraging completion of daily tasks, social support in the community, participating in leisure activities or assistance with transport (such as school pickup/drop off), doing activities in the community, and much more.

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Therapy Assistant

Adam Mason

I am passionate about normalising life for people and treat people as people without a label.

Qualifications: Currently undertaking a Bachelor of Community Health Services at Federation University and have completed numerous leadership courses.


Therapy Assistant

Ashlyn Bugeja

I enjoy working with children and adolescents, encouraging and supporting them to try new things and have fun experiences. Supporting them with working on positive changes and striving towards living at their greatest potential is my goal.

Qualifications: Bachelor of Psychological Studies (Honours)


Therapy Assistant

Breanna Baldwin

I’m passionate about working with children and young adults to help them build confidence within themselves as well as supporting them in learning essential life skills to build sustainable relationships and independence.

Qualifications: Certificate II in Community Services


Therapy Assistant

Hamish Quayle

Qualifications: Currently completing a Bachelor of Business Management


Therapy Assistant

Robyn Rainford

I love being able to walk with people in their journey – to give encouragement to families so they know they are not alone.


  • Diploma Youth Ministry

  • Bachelor of Theology

  • Victorian Council of Churches Emergency Ministries (VCCEM) training – community support worker

  • Lifeline accredited Telephone Counsellor training

  • ASIST (Applied Suicide Intervention Skills Training)

  • Mental Health First Aid

  • Level 2 First Aid

  • Currently studying Certificate IV in Leisure and Health


Therapy Assistant

Stevie Hughes

I really enjoy teaching and supporting people to try new things.



  • Cert IV in Disability

  • Interoception Training


Therapy Assistant

Shelby Spilsbury

I have a passion for supporting young people and their families in multiple areas of their lives.



  • Bachelor of Criminology

  • Currently studying Master of Social work at Monash University


Therapy Assistant

Elizaveta Katkova

My passion is building trust and relationships with the individuals that I work with. By supporting young people, their families and the greater community in diverse areas of their lives but also in their day to day lives.



  • Bachelor of Criminal Justice

  • Currently studying Graduate Certificate in Criminal Justice and Criminology

Our Administration & Maintenance Team


Accounts and Business Liaison Officer

Alisha Diamond

As the Accounts and Business Liaison Officer, I manage all accounts payable and receivable. I process client invoices and liaise between staff, clients and their support teams to prepare service agreements. I manage payroll for our team and complete ‘behind the scenes’ admin support to our clients, staff and other professionals.


I love working as part of a dedicated team to provide a smooth running and positive service for our clients. With an eye for detail and being very particular in the presentation of my work, I love ensuring things are professional and thorough which enables our therapists to focus on the amazing therapy work they do. 


I have had the joy of working with BCBM for almost three and a half years, working as an all-rounder in multiple administrative roles as well as some therapy assistant work. As the business has grown, I have become specialised in accounts.


Qualifications: Diploma of Community Services (Child Care)



Madeline Browney

I am involved in arranging client bookings, providing admin support to the rest of the team, and assisting with client intake. My passion is to empower young people to achieve their dreams!

Qualifications: Bachelor of Psychological Science


Administrative Assistant


I undertake a variety of administrative tasks for BCBM, including transcription.

Qualifications: Secretarial Studies


Executive Assistant

Denise O’Flynn

My role is to provide administration support to Bobbi Cook and the BCBM team.



  • Cert IV in Administration

  • Currently undertaking a Bachelor of Community and Human Services at Federation University


HR & OH&S Assistant

Nicole Perez

My role is to assist the Business Manager with Human Resource Management (HR) and Occupational Health and Safety (OH&S).



Andrew Ryan

I undertake all manner of maintenance tasks across multiple sites. 

Qualifications: Bachelor of Education