Meet Our Team

Founder & Director

Bobbi Cook

Bobbi is the Founder and Director of Bobbi Cook Behaviour Management (BCBM). She provides leadership of BCBM as well as leading workshops, webinars, and speaking at conferences. Bobbi has 30+ years working in behaviour therapy and is committed to providing services to help families move forward.

Lead Therapist

Kerrin McMaster

I provide counselling/therapy for individuals and families. I also supervise behaviour therapists, counsellors and therapy assistants in the delivery of work tasks and client service.

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I am passionate about making a connection with the client. When I see them relax, become open/honest/authentic. When they say “I have never told anyone this before” that’s when I know they have “felt held” and we can do some great work together. No feeling like it, and I’m amazed and grateful every time it occurs.

Qualifications: Graduate Diploma of Counselling and Psychotherapy

Business Manager / Human Resource Management / OH&S

Naomi Wilmott

I manage the business side of BCBM. I ensure employees and the business always remain NIDS compliant and audit ready. I manage the HR of the business, including onboarding, training and supporting new employees. I oversee the Administration Team and manage the day-to-day administration and financial functions of the business. I am also responsible for policies and procedures.

I am passionate bout being a supporting, understanding, and encouraging leader of the admin team. I ensure all admin duties are completed to a high level and in a timely manner. I drive continuous improvement and lead the business in compliance and OH&S. 

Qualifications:

• Accounting Procedures

• Maintain Financial Records

• Frontline Management

Therapist & Counsellor - Youth Specialist

Chantelle Cutler

I am passionate and driven to advocate for, and  support, young people to shine across a range of settings including their homes, schools, peer groups and workplaces. My aim is to meet young people where they are at in their lives and help them achieve success in all that they do and live full and meaningful lives by reducing their levels of distress whether they are related to anxiety, trauma or the everyday stressors of life.

Qualifications:

• Bachelor of Psychological Science

• Diploma of Counselling

• Registration with the Australia Counselling Organisation (ACA) – Level 3

• Registered with City Mission as a FRMP Provider

• Registered with EACH

• Registered with Carers Gateway

Therapist & Counsellor

Emma Maskell

I meet with clients 1 to 1 to discover their point of need and then provide the best therapeutic care possible. I support clients by going into their schools and providing them with therapy and/or counselling. I collaborate with other fantastic members of our BCBM team to provide holistic care.

My therapeutic passion area is around, but not limited to, Primary School aged children (5 – 12 years old). This is because I believe everyone has the right to access a great, educational experience. Everyone has their own educational journey, so I would like to discover their point of need to help them embrace that journey.

Qualifications: Bachelor of Education (Primary)

Therapist and Family Support Worker

Tracey Steiner

I am the Family Support Worker and Therapist based at Phoenix P-12 Community College 2 days per week. I am able to support NDIS funded clients and consult with other therapists as required.

I love supporting people and in the past I have had extensive experience in the area of Deafness / Hearing Loss. I am also passionate about supporting clients navigating the criminal justice system.

Paediatric Dietitian

Kiri Woodington

I am the paediatric dietitian. I see clients of all different ages and assist with their relationship with foods, their health, aversions to food or “fussy eating”, difficulties with foods such as allergies and intolerances or disordered eating patterns

I absolutely love foods and it is my goal to share my passion for food and health with my clients. Sometimes, clients really struggle with food and they find is their fear rather than the love and it is my job to determine what the cause of this relationship is and to help patients find their love for food again.

I absolutely love working with young people, although I enjoy working with adults my passion is with infants, children and youth. When I am not practicing clinically, I also have a passion and a drive for public health and the food security issues that face Australia. I work with communities and organisations to further

Qualifications:

• Masters of Dietetics (Monash University)

• Graduate Diploma Human Nutrition (Deakin University)

• Bachelor of Science- Physiology (Honours) (Monash University)

• SOS Accredited

Therapy Assistant

Adam Mason

I am passionate about normalising life for people and treat people as people without a label.

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Qualifications: Currently undertaking a Bachelor of Community Health Services at Federation University and have completed numerous leadership courses.

Therapy Assistant

Ashlyn Bugeja

I enjoy working with children and adolescents, encouraging and supporting them to try new things and have fun experiences. Supporting them with working on positive changes and striving towards living at their greatest potential is my goal.

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Qualifications: Bachelor of Psychological Studies (Honours)

Therapy Assistant

Breanna Baldwin

I’m passionate about working with children and young adults to help them build confidence within themselves as well as supporting them in learning essential life skills to build sustainable relationships and independence.

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Qualifications: Certificate II in Community Services

Therapy Assistant

Hamish Quayle

Qualifications: Currently completing a Bachelor of Business Management

Therapy Assistant

Robyn Rainford

I love being able to walk with people in their journey – to give encouragement to families so they know they are not alone.

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Qualifications:

• Diploma Youth Ministry

• Bachelor of Theology

• Victorian Council of Churches Emergency Ministries (VCCEM) training – community support worker

• Lifeline accredited Telephone Counsellor training

• ASIST (Applied Suicide Intervention Skills Training)

• Mental Health First Aid

• Level 2 First Aid

• Currently studying Certificate IV in Leisure and Health

Therapy Assistant

Samuel Winzer

I work in a community access role with clients through the NDIS to provide support for clients that have a disability. I specifically work with young people in this area. I am passionate about working with young people, particularly in the area of Mental Health.

Qualifications: Diploma of Community Services at Federation University (and half of a Cert. IV in Community Services)

Therapy Assistant

Stevie Hughes

I really enjoy teaching and supporting people to try new things.

Qualifications:

• Cert IV in Disability

• Interoception Training

Accounts and Business Liaison Officer

Alisha Diamond

As the Accounts and Business Liaison Officer, I manage all accounts payable and receivable. I process client invoices and liaise between staff, clients and their support teams to prepare service agreements. I manage payroll for our team and complete ‘behind the scenes’ admin support to our clients, staff and other professionals.

I love working as part of a dedicated team to provide a smooth running and positive service for our clients. With an eye for detail and being very particular in the presentation of my work, I love ensuring things are professional and thorough which enables our therapists to focus on the amazing therapy work they do. 

I have had the joy of working with BCBM for almost three and a half years, working as an all-rounder in multiple administrative roles as well as some therapy assistant work. As the business has grown, I have become specialised in accounts.

Qualifications: Diploma of Community Services (Child Care)

Administrative Assistant

Debra

I undertake a variety of administrative tasks for BCBM, including transcription.

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Qualifications: Secretarial Studies

Executive Assistant

Denise O’Flynn

My role is to provide administration support to Bobbi Cook and the BCBM team.

Qualifications:

• Cert IV in Administration

• Currently undertaking a Bachelor of Community and Human Services at Federation University

HR & OH&S Assistant

Nicole Perez

My role is to assist the Business Manager with Human Resource Management (HR) and Occupational Health and Safety (OH&S).